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Installation

🚀 Installation​

Requirements​

1. Install dependencies​

cd discord_ticketbot
npm install

2. Set up environment variables​

cp .env.example .env

Fill in .env:

TOKEN="your_bot_token"
CLIENT_ID="your_application_id"
GUILD_ID="your_server_id"

3. Set up the configuration​

cp config/config.example.jsonc config/config.jsonc

Edit config/config.jsonc as needed — all fields are commented.

4. Start the bot​

npm start

On first start the bot will automatically:

  • Create the SQLite database at data/tickets.db
  • Register all slash commands on your server

5. Set up the panel​

Run /setup on your Discord server (Administrator permission required). The bot will send the ticket panel to the channel configured in openTicketChannelId.

🖥️ Autostart with systemd (Linux Server)​

The included ticketbot.service file lets the bot start automatically after a server reboot.

1. Copy the bot files to the server​

# Copy project folder to /opt
sudo cp -r discord_ticketbot /opt/discord_ticketbot

# Create a dedicated system user (recommended — never run as root)
sudo useradd -r -s /bin/false discord

# Set permissions
sudo chown -R discord:discord /opt/discord_ticketbot

2. Set up .env on the server​

sudo nano /opt/discord_ticketbot/.env

3. Verify the Node.js path​

which node
# Output e.g.: /usr/bin/node

If the path differs, adjust ExecStart in ticketbot.service accordingly.

4. Install the systemd unit​

sudo cp /opt/discord_ticketbot/ticketbot.service /etc/systemd/system/
sudo systemctl daemon-reload
sudo systemctl enable --now ticketbot.service

5. Check the status​

# Show current status
sudo systemctl status ticketbot.service

# Follow live logs
sudo journalctl -u ticketbot.service -f

Useful commands​

CommandDescription
sudo systemctl start ticketbot.serviceStart the bot
sudo systemctl stop ticketbot.serviceStop the bot
sudo systemctl restart ticketbot.serviceRestart the bot
sudo systemctl enable ticketbot.serviceEnable autostart
sudo systemctl disable ticketbot.serviceDisable autostart
sudo journalctl -u ticketbot.service -fFollow live logs